PESA SWIFT Refund Policy
At PESA SWIFT, we prioritize customer satisfaction and aim to provide transparent and efficient services. Our refund policy is designed to ensure fairness and clarity for our users. Please read the following guidelines carefully to understand our refund process.
Deposits: Refunds are applicable to deposits made via Stripe and Pay.
Contact Information: For any refund inquiries or assistance, please contact us at info@pesaswift.com.
Refund Requests: To initiate a refund request, users must reach out to our customer support team via email at info@pesaswift.com.
Required Information: When requesting a refund, please provide the following details:
Transaction IDReason for RefundContact Information
Evaluation: Each refund request will be carefully evaluated by our team to determine eligibility based on our refund policy.
Notification: Users will receive timely notifications regarding the status of their refund request.
Failed Transactions: In the event of a failed transaction where funds are deducted but not processed, users are eligible for a full refund of the transaction amount.
Cancellation by User: Users can request a refund for deposits if the transaction has not been processed. However, a processing fee may apply.
Service Disruption: In case of service disruption or technical issues leading to inconvenience for users, refunds may be issued at the discretion of ENPESA Remit.
Unauthorized Transactions: PESA SWIFT is not responsible for refunds resulting from unauthorized usage of user accounts.
Stripe Refunds Documentation
Pay Refund Policy
PESA SWIFT t reserves the right to update or modify this refund policy at any time without prior notice. Users are encouraged to review this policy periodically for any changes or updates.
For further assistance or inquiries regarding our refund policy, please contact us at info@pesaswift.com.
PESA SWIFT ensures transparency and fairness in its refund processes, prioritizing customer satisfaction and trust.