Privacy Policy

Introduction

Welcome to PesaGift (“we,” “our,” or “us”). We operate the ecommerce platform located at https://pesagift.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

This policy complies with applicable privacy laws in the United States (including state-specific regulations like the California Consumer Privacy Act), the United Kingdom (including the UK GDPR), and Australia (including the Privacy Act 1988).

Information We Collect

Personal Information

We may collect the following personal information when you interact with our site:

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit/debit card details (processed through secure payment gateways), PayPal information
• Account Information: Username, password, purchase history, preferences
• Demographic Information: Age, gender, location (for market research and personalization)
• Communications: Records of customer service interactions, survey responses

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, clickstream data, referring/exit pages
• Location Data: Approximate geographic location derived from IP address
• Cookies and Tracking Technologies: See our Cookies Policy section for details

Information from Third Parties

We may receive information about you from:

• Social media platforms when you interact with us or log in via social media
• Payment processors regarding the status of your transactions
• Marketing partners and advertising networks
• Publicly available sources and data providers

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Customer Service

• Process and fulfill your orders
• Communicate with you about your orders, account, or inquiries
• Provide customer support and respond to requests
• Verify your identity for fraud prevention

Business Operations

• Improve our website, products, and services
• Conduct research and analysis to understand customer preferences
• Manage our business operations and comply with legal obligations
• Prevent fraudulent transactions and enhance security

Marketing and Personalization

• Send promotional communications (with your consent where required)
• Personalize your experience on our website
• Show relevant product recommendations and advertisements
• Administer contests, sweepstakes, or other promotions

Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Protect our rights, privacy, safety, or property, and that of our users
• Enforce our terms and conditions and other agreements

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors (e.g., Stripe, PayPal)
• Shipping and fulfillment partners
• Marketing and advertising platforms
• IT and cloud service providers
• Customer support services

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, we may transfer your information.

Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

With Your Consent

We may share your information with third parties when you consent to such sharing.

Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, or other purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Deliver targeted advertising
• Provide social media features

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Enable enhanced features and personalization
• Advertising Cookies: Used to deliver relevant ads and measure ad performance

Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. However, disabling essential cookies may affect website functionality.

For more information about the cookies we use and how to manage them, please visit our Cookie Policy page.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Secure payment processing (we do not store full credit card numbers)

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data transmitted to our site.

International Data Transfers

As we operate in the USA, UK, and Australia, your information may be transferred to, stored, and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers, including:

• Standard Contractual Clauses for transfers from the UK/EEA to other countries
• Compliance with the UK GDPR and Australian Privacy Principles
• Data processing agreements with third-party service providers

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

General Rights

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data under certain circumstances
• Restriction: Request restriction of processing
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service provider

Jurisdiction-Specific Rights

• California Residents (CCPA/CPRA): Right to opt-out of sale/sharing, limit use of sensitive information, and non-discrimination
• UK/EU Residents (UK GDPR): Right to lodge a complaint with a supervisory authority
• Australian Residents: Right to make a complaint to the OAIC

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing your request.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website with an updated “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@pesagift.com
• Mail: PesaGift Privacy Officer, 123 Commerce Street, Suite 500, San Francisco, CA 94108, USA
• Phone: +1 (800) 555-1234

For UK residents, you may also contact our UK representative at uk.privacy@pesagift.com.